Refund policy

Oh no! We’re sorry that you want to return something you’ve bought from us (what a pain!) but we’re here to help. We only want you to LOVE your purchase from Golden Linings, so if it isn’t what you expected and especially if it is ‘not your fault’ faulty, we will gladly accept it back.

If you would like to return your purchase, please send it back to us within 14 days of it arriving with you, in its original packaging and the condition you received it in.  Once we receive it back (and it all looks good), we will process a refund for the amount you paid for the item. We wish we could, but we won’t be able to refund your postage unless the item is faulty. Just to explain why…  we’ve lost a sale and the postage cost of sending it to you (not your fault, but still sucks for us) so as small business we’re just hoping you’ll be happy to share the load. We promise we only send out items we think are in perfect condition and you’ll only be back for more!

There are some things we can’t accept as returns. Jewellery, swimming clothes, food or perishable items and gift cards cannot be refunded. Sorry, but we can’t re-sell them. If you feel any of these items are faulty then please get in touch with us directly at hello@goldenlinings.co.uk.

You have a return:

  • Email us at hello@goldenlinings.co.uk and let us know why you’d like to return it.
  • In the email we’ll need your name, the order number and the item(s) from your order that you’re returning so we’ll know to expect it.
  • Send your unwanted item back to us with a note telling us your name and order number or the original packing receipt, which will have your details on, within 14 days of receiving it.
  • We’re new to this so we can’t offer exchanges for online purchases. If you want something else instead that’s great! Please do still buy it.
  • Again, we’ll be sure to have only sent you a perfect parcel. Please send it back to us as you received it. We will have sent it to you un-used or unworn, with tags on and with original packaging, we just ask for it back like that.
  • Postage is a risky business! To cover yourself we advise you use a tracked or recorded delivery service. We can’t do anything about a lost parcel unfortunately. If we don’t get it back, we can’t refund you.
  • We ask that you don’t return online purchases instore for an immediate refund/exchange/credit note as not all staff have access to the online ordering system and may not be able to deal with your request right away. We’re happy to accept self-delivered online returns for us to process ASAP, in the same way as if it had arrived by post.

All returns should be sent to:

Golden Linings Returns, 11 Bethel Street, Brighouse, HD6 1JR.

You want to cancel your order:

If you’d like to cancel your order, then be quick! Neither of us want to go through the whole posting it, posting it back situation so if you do change your mind email us at hello@goldenlinings.co.uk with CANCEL ORDER #ORDERNUMBER as soon as possible. If we’ve already posted it though and you decide to send it back, it becomes a return just as above with all its T&Cs. 

Any refunds or cancellations will be made once we have received the items back to store and we’ve had a chance to look it over. We will do this a quickly as possible and get in touch with you to let you know we’ve received it.  Refunds will be done through the website, and you’ll be credited for your item(s) to whatever payment type you used. We’re sure it will arrive back as we have asked, but in the case that it doesn’t we will contact you to discuss that further. We only want the best for you guys, but we do have to stay safe as a business.

You’ve bought something in-store:

We’ll happily exchange or refund re-saleable or ‘not your fault’ faulty items in store up to 14 days from purchase. We’ll need to see your receipt (take it and keep it!) so we know when you bought it and how much for and then it’s pretty straight forward as long as you have the card you paid with you. If you paid cash, we’ll refund cash. If you don’t have your receipt, we will issue a credit note or offer an exchange. If the item you are returning is discounted and you don’t have your receipt, we’ll only be able to issue a credit note or exchange to the value of items current price in store. It’s annoying but again, we’ll only be able to put it back on sale* ‘on sale’.

*We won’t try re-sell anything faulty, broken or used!